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customer service

Pembina may not be the largest energy infrastructure company, but we pride ourselves in being one of the best by providing safe, reliable and cost-effective services to our customers. Since 1954, we've earned the trust and respect of our customers by being approachable, responsive to their needs and, most importantly, delivering on our service commitments. 

Generating value for customers 

Our integrated businesses offer a variety of services to customers and our employees take pride in partnering with customers to understand their needs and business drivers. Generating value for our customers is Pembina's goal and our aim is to provide outstanding customer service every day.

Our services include:   

  • Conventional and natural gas liquids transportation
  • Oil sands pipelines
  • Crude oil hubs, terminals and storage
  • Gas gathering and processing
  • NGL fractionation and logistics


Need more information? Our commercial services and logistics team contact info is available below.

Conventional Business Unit (CBU) View PDF »

Oil Sands Business Unit (OBU) View PDF »

Branching Out

Growth brings opportunity, but also great responsibility. At Pembina, we believe in staged, carefully managed growth that respects the interests and concerns of our stakeholders.

Giving Back

Pembina's culture of giving and volunteerism is very strong, fuelled by the desire of our employees to make a real difference in our communities.