Safety & Awareness

Working safely is a way of life at Pembina. The foundation of our success is the safety of our people wherever Pembina lives, works and plays. We aim to minimize incidents with our corporate safety culture of "Zero by Choice" and believe our employees can achieve this by recognizing that "Safety Starts with Me."  



Pembina believes all injuries and incidents are preventable. That's why we won't stop until we reach our goal of zero workplace incidents. 

- Mick Dilger, President & CEO

Zero by Choice

Our Safety, Environment & Security ("SES") management system is the cornerstone of Pembina's success and is deeply embedded in our corporate culture. We reinforce our commitment to excellence in SES in our daily operations through the development of stringent standards, regular safety meetings, extensive contractor screening, rigorous project inspection, review of potential hazards, and ensuring our operations meet or exceed industry best practices.

We are working towards zero; Pembina believes all injuries and incidents are preventable. That's why we won't stop until we reach our goal of zero workplace incidents. To achieve this, we have a combination of programs and procedures (which include our emergency response plans, see below) and an incident reporting, tracking and investigation system. 

Tracking safety statistics is just as important as measuring operating and financial performance. It's a key part of our operations and allows us to see how we're doing and where we need to improve. Specifically, it gives us a benchmark to measure against in future years, it helps us analyze our current results, and it gives us the information we need to identify potential opportunities for improvement. On a regular basis, our field representatives, safety personnel and management teams review all incidents that do happen, allowing us to understand the root cause and implement corrective and/or preventative measures. We continue to work towards leading types of safety metrics to be more proactive in incident prevention.

Safety Culture Improvement

At Pembina, our "Safety Starts with Me" campaign is underpinned by our 'Safety Culture Improvement Project' and Steering Committee. Outcomes of the Safety Culture Improvement Project include:

  • Improving our safety performance
  • Continuing to do those things that are working
  • Improving employee attitudes towards safety
  • Establishing a plan to achieve 'Zero By Choice' excellence
  • Becoming one of the safest energy infrastructure companies in Canada
  • Communicating effectively about 'Zero By Choice' activities and initiatives
  • Helping employees resolve day-to-day impediments to safety

Life Saving Rules

At Pembina we value the safety of our communities, customers, contractors and employees, and believe that all incidents are preventable. Compliance with all policies, procedures and regulations is a requirement, and our Life Saving Rules are the basic rules that everyone should know and live by. Working for Pembina means working safely.

Life Saving Rules are nine items that have been selected based on them representing high risk or high frequency items. These rules reinforce what staff and contractors must know and do to prevent serious injury or fatality, to themselves or others.
Drive defensively for the conditions on and off road, while obeying all applicable laws.
Complete hazard assessments to identify and mitigate risks. Hazards may be overhead, below ground or in the atmosphere.
Obtain and work under a valid permit where required.
No deviations from procedures, defined work plans or bypassing safety devices without documented authorization.
Verify isolation of energy sources before work begins.
Obtain a permit before entering confined space. Assess the atmosphere conditions and activity before entry.
Protect yourself against a fall when working at height through guardrails, equipment or a fall protection system.
Obtain a permit before starting ground disturbance activities.
Follow safe lifting operations and the lifting plan.
Stop and Think. Safety Starts with Me.

At Pembina, our employees and contractors operate our pipelines, facilities and equipment with safety in mind.

Learning from others

At Pembina, we're also learning from the best practices of others, which include actively participating in the Alberta Gas Oil Pipeline Operators Safety Council and the Canadian Energy Pipeline Association's Health and Safety and Pipeline Integrity Work Groups. Other steps we're taking to eliminate accidents and injuries include:

  • Incident reporting and tracking systems and the identification of process improvements that prevent incident re-occurrence.
  • Incident Review Panel meetings to review and discuss more serious incidents including operations, management, safety and executive personnel.
  • Drug and alcohol testing for employees working in safety sensitive positions.
  • Mandatory driver education through the AMA Collision Avoidance program.
  • A Backing-in Policy that requires company drivers to do a spot check behind their vehicles before backing in at a work site or facility.
  • A Dusk to Dawn Policy that requires employees driving on company time, during dusk to dawn, to reduce their speeds by 10 km/h from posted limits in rural areas.

We have five field employee driven 'continuous improvement teams' to tackle various safety initiatives in an effort to further improve performance in specific areas. Our 'positive safety recognition' program further acknowledges and encourages positive safety practices.

Being prepared in case of an emergency

Pembina is ready to safely respond to all emergency situations. Through our emergency preparedness programs and training, we minimize potential impacts and reduce service interruptions across all of our pipeline systems and related facilities.

We're prepared

Even with the best plans and robust training, operational incidents can still occur. To ensure we're prepared, our SES Management System includes comprehensive Emergency Response Plans (ERPs). These plans set out specific procedures and responsibilities to ensure safe and rapid incident response. We continually improve our ERPs with the latest landowner, resident and stakeholder data and up-to-date maps of our pipeline systems and related facilities.

We give our employees the skills they need to respond rapidly and safely to incidents. We do this through tabletop and full-scale exercises, which allow us to minimize potential impact to the communities in which we operate, to the environment, and to our customers.

We also maintain inventories of specially-designed emergency response equipment for deployment along our pipeline system. As a member of the Western Canadian Spill Services (WCSS) Co-op, the Canadian Energy Pipeline Association (CEPA) Mutual Aid Plan and the Liquefied Petroleum Gas Emergency Response Corp. (LPGERC), we have full access to emergency response equipment and participate in emergency response exercises with other industry members. Emergency response equipment is strategically located near our operations to ensure a swift response.

You can help

Reporting a pipeline-related incident to Pembina's emergency phone number can help us to pinpoint its exact location, allowing for an even faster response.


Emergency Response Plans

In accordance with National Energy Board (NEB) Order MO-006-2016 (the Order), Pembina is making the Emergency Response Plans (Manual or Manuals) for its NEB regulated assests available on its website for public viewing. Links to the Manual applicable to each of Pembina's regulated assets are provided below. If you have any questions regarding the Manuals, please contact Pembia's Regulatory Affairs Group email: 

  • NEB NEBC Systems including: 
    • Pouce Coupé Pipe Line Ltd.'s Northwest System 
    • Pouce Coupé Pipe Line Ltd.'s Northwen System 
    • Pouce Coupé Pipe Line Ltd.'s Pouce Coupé System 
    • Pembina Energy Services Inc.'s Taylor to Boundary Lake System 
To view Pembina's NEB NEBC Systems Manual click here.  

  • Vantage Pipeline 
    • NOVA Chemicals Corporation (NOVA Chemicals), as contract operator of the Vantage Pipeline, has published thier Emergency Procedures Manual (ERM) on its affiliate's website (to view the Manual click here) for public viewing as of September 29, 2016, in accordance with Caluse 1a and 1b of the Order. Please note that certain sections of NOVA Chemicals' ERM directly relates to or therwise contains infomration relating to its non-NEB (provincially) regulated assets in addition to those sections that directly relate to or otherwise contain information relating to its NEB regulated assets is owned and operated by it, including the Vantage Pipeline. Although Pembina Prairie Facilities Ltd., as owner of the Vantage Pipeline, certifies those portions of NOVA Chemicals' ERM that directly relate to or otherwise contain information in respect of the Vantage Pipeline, it does not certify any content or infomration contained in NOVA Chemicals' ERM relating to NOVA Chemicals' provincially regulated assets as we are not required to provide management oversight for assets we do not own.   

Material Safety Data Sheets

The MSDS below are intended to provide workers and emergency personnel with information for handling or working with substances in a safe manner. This includes information such as physical data, toxicity, health effects, first aid, reactivity, storage, disposal, protective equipment, and spill-handling procedures.

Spotlight on Security Management


The security of our staff and critical infrastructure is of vital importance to Pembina.

As we continue to grow our assets, which includes our people, our physical, intellectual and technological assets and our company reputation, excellence in security management is an increasingly important objective. Safeguarding Pembina's operations, people and assets is fundamental to preventing losses and protecting our shareholders' interests. The aim of Pembina's Security Management Program is to ensure the security of our assets and comply with applicable regulations. 

At Pembina, we review potential threats to assess how they may impact our business and employees and to reduce risk where possible. Under the risk assessment component of our Security Management Program we prioritize potential risks and create risk mitigation plans. The risk assessment process engages all relevant business functions to ensure a comprehensive and coordinated approach.

Safety is at the forefront of day-to-day operations and any of Pembina's construction projects.

Safety in Rail Operations: CN Safe Handling Award

Pembina's rail operations at our Redwater facility have received the Gold Level CN Rail Safe Handling Award for numerous years. The award, which is among the most coveted and respected in the industry, recognizes companies who make safety a top priority by handling products carefully and judiciously, and for respecting high standards of safety. 

SES Management System: 11 Principles

Leadership commitment at all levels within the company is a fundamental aspect that enables Pembina to proactively protect the health and safety of workers and the public, as well as to safeguard the environment that is influenced by Pembina's activities. Using a structured approach, the purpose of Pembina's SES Management System is to establish a single framework, as well as consistent expectations, within the organization in alignment and support of our Health, Safety and Environment Policy.

Management establishes policy, provides perspective, sets expectations, and provides the resources and the SES Management Systems for successful operations. People at all levels of Pembina are held accountable for providing leadership, visible commitment, and for engaging employees and contractors to meet the Company's health, safety, environment, and security goals.

Effective control of operations depends upon people. Achieving excellence in safety, environment, and security requires appropriate pre-hire screening, training, and ongoing assessment of employees.

Management of hazards and risk is a continuous process, and it is the foundation of all safety, environment, and security elements. Pembina regularly identifies hazards and assesses the risks associated with company activities and is committed to take appropriate action to manage the identified risks to prevent incidents, and to mitigate the consequences of potential incidents.

Environmental standards of performance are developed and maintained, which meet or exceed regulatory requirements and industry standards. The necessary training will be provided for employees and contractors to successfully meet these standards.

Changes in organization, operations, standards, procedures, equipment, products, or materials will be evaluated and managed to ensure that safety, environment, and security risks arising from these changes remain at an acceptable level.

New facilities and modifications to existing facilities will be designed, procured, constructed, and commissioned to enable safe, secure, healthy, and environmentally sound performance throughout operational life by using internal and external recognized standards, procedures, and management systems.

Third parties performing work on Pembina's behalf impact its operations and its reputation. It is essential that they perform in a manner that is consistent and compatible with Pembina's standards, expectations, and business objectives.

Operation of facilities and equipment within established parameters and according to regulations is essential. Doing so requires effective processes, structured inspection and maintenance programs, reliable management of critical equipment, and qualified personnel who consistently execute to defined procedures and guidelines.

Effective management of emergency and security preparedness is important to enhance trust and confidence within the communities where Pembina operates. Emergency response plans are maintained for Pembina's facilities and products. These plans identify the organizational structure, equipment, training, and resources necessary to ensure that actions are taken for the protection of the public, employees, the environment, and Pembina assets.

Incidents are reported, investigated, and analyzed to prevent recurrence, and to improve Pembina's performance. Effective incident investigation, reporting, and follow-up focuses on root causes and/or system failures. Corrective and preventative actions are used to reduce future injuries and losses.

Pembina will periodically assess the implementation of, and compliance with, our SES Management System expectations to assure management that it is working effectively to identify areas for enhancement, and to improve SES performance. This will involve both internal assessments and appropriate external assessments.

The system has been designed to support the "Plan – Do – Check – Act" cycle of continuous improvement, and it aims to ensure that Pembina's "Safety Starts with Me – Zero by Choice" safety culture is embedded in our day-to-day operations.