Operational Reliability and Safety

Operational Reliability and Safety

Commitment to safe operations

Working safely is a way of life at Pembina. Our success depends upon protecting the safety of the public and our people throughout the communities where we operate.

The foundation of our success is the safety of our people. We aim to minimize incidents with our corporate safety culture of "Zero by Choice" and believe our employees can achieve this by recognizing that "Safety Starts with Me".

We believe all incidents can be prevented and we work hard – through 24/7/365 monitoring, the use of leading-edge technology and comprehensive safety planning – to keep our systems and people as safe as possible.

Maintaining our energy infrastructure – pipelines, storage tanks, gas processing plants, fractionators and associated facilities – is integral to the health and safety of the communities in which we operate.

Not only does a strict focus on safe and reliable operations lessen the likelihood of incidents, it also reduces the cost of our operations over the long term and helps sustain our license to operate.

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Operating Management System

Pembina is committed to operational excellence and one of the ways in which the Company delivers this is through its Operating Management System ("OMS"). Pembina's OMS provides a consistent framework for the design, development, and implementation of a comprehensive suite of policies, programs, procedures, standards and tools that guide, govern and drive operating activities. The Pembina OMS also supports cyclical planning, implementation, review, and adjustment of operational activities.

As outlined below, Pembina's OMS is comprised of a number of individual programs intended to drive safety, reliability, efficiency, cost-effectiveness and the continuous improvement of the Company's operational performance. Pembina's Quality Assurance Program includes certain processes to systematically and independently verify that these individual programs are established and are working effectively.



 

PEMBINA'S COMMITMENT TO SAFE OPERATIONS
Working safely is a way of life at Pembina. Learn more about how we keep our operations safe by reading our Commitment to Safe Operations factsheet

EMERGENCY MANAGEMENT FACTSHEET

Pembina is prepared to safely and effectively respond to emergency situations, related to or impacting our operations. Learn more about our Emergency Management program by reading our Emergency Management Factsheet

 

Emergency Phone Number:
1-800-360-4706


Reporting a pipeline-related incident to Pembina's emergency phone number can help pinpoint its exact location, allowing for a faster response. 
Policy Documents
Health, Safety & Environment Policy 
Pembina has a Safety Program in place which is aligned with the HSE Policy and other programs that form Pembina's OMS. It employs a systematic approach comprised of principles, standards, procedures, guidelines, and other supporting documents. Supporting the Safety Program, Pembina has established Life Saving Rules and Safety Culture Expectations applicable to all personnel and Pembina activities to ensure critical safety risks are managed effectively.

Life Saving Rules

At Pembina, we value the safety of our communities, customers, contractors and employees, and believe that all incidents are preventable. Compliance with all policies, procedures and regulations is a requirement, and our Life Saving Rules are the basic rules that everyone should know and live by. Working for Pembina means working safely.
Life Saving Rules are nine items that have been selected based on them representing high-risk or high- frequency items. These rules reinforce what staff and contractors must know and do to prevent serious injury or fatality, to themselves or others.

View Pembina's Life Saving Rules.

Safety Culture Expectations

All of those working at Pembina must demonstrate commitment and visible leadership to the key principles of our Safety Culture Expectation:
  1. Safety Accountability
  2. Stop Work Process
  3. Fit for Duty
  4. Competence
  5. Positive Safety Recognition
  6. Hazard Identification & Risk Tolerance
We reinforce our commitment to excellence in Safety and Emergency Management ("SEM") in our daily operations through various management programs, which includes stringent standards, principles and procedures, regular safety meetings, extensive contractor screenings, rigorous project inspections, review of potential hazards, and review of industry best practices. Compliance with all policies, procedures and regulations is a requirement and our Life Saving Rules are the basic rules that everyone should know and live by.

Contractor Safety

Pembina uses ISNetworld ("ISN") to manage contractor pre-qualification, orientation and compliance. The Construction Supervisor Onboarding Program and Contract Safety Representative Onboarding Process were created to ensure contractors in these roles are provided with a consistent and standardized approach to Pembina's policies and safety culture while ensuring a clear understanding of their specific role.

Read more about safety at Pembina.
Maintaining the integrity of our energy infrastructure – pipelines, storage tanks, gas processing plants, NGL processing facilities and other associated facilities – is integral to the health and safety of the communities and environment in which we operate. We design, build and maintain our long-life assets by applying strict standards, and identifying and managing risks to support their ongoing integrity.

Pembina's pipeline and facility integrity management programs include several systems and processes designed to ensure proactive and transparent management of our pipelines and facilities. These programs fall under our Integrity Management Program  and incorporate industry best practices designed to meet or exceed regulatory requirements.

Our goal is to achieve enhanced safety, reliability and longevity throughout the lifecycle of our pipelines and facilities.

Learn more about our Asset Integrity Management Program.
Pembina is prepared to safely and effectively respond in the rare event of an emergency related to, or impacting, our operations. We have a dedicated Emergency Management team that plans and prepares our Emergency Management Program. The Emergency Management Program includes standards and processes to prepare our employees with up-to-date technology and techniques to keep communities and the environment safe. This includes:
 
  • Corporate and area-specific emergency management plans with a complete set of standards and processes to support the safety of the public, our workers and the environment;
  • Predetermined strategies and tactics for incident response;
  • Tailored responder training, including annual exercises and ongoing training; and
  • Specialized response equipment strategically placed within our operating areas.

Pembina’s EMP is made up of the following four core components:
 
  1. Prevention and Mitigation. Defines actions taken by Pembina to identify and reduce the risks of hazards before an emergency occurs.
  2. Preparedness. Ensures that Pembina has the capacity to respond effectively and rapidly when people, the environment, or property will be, or are, affected by hazards. Preparedness ensures that the necessary plans and resources are in place and practiced.
  3. Response. Defines the actions to be taken to minimize the impact on people, the environment or property, and the impacts to customers, with an emphasis on prevention of injury and loss of life.
  4. Recovery. Ensures actions taken following an emergency restore and repair infrastructure and services to the level of pre-emergency function. Recovery programs and activities should ensure that resources (personnel and assets) are replaced/replenished/debriefed and that the response is reviewed as part of a continuous improvement process.

Emergency Management Plans

Our Corporate Emergency Management Plan contains corporate-wide response priorities, practices and procedures to support our site-specific or area response plans. Area-specific plans are created for each area we operate in and their purpose is to aid, assist, direct and expedite the decisions and actions of company personnel, first responders, and contractors during an incident.

View our Emergency Management Plans here.
Pembina's Security Management Program ("SMP") enables Pembina to conduct its activities and operations in a manner consistent with Pembina's commitment to: protecting people, the environment, information, and assets; complying with legal and regulatory requirements; and meeting or exceeding industry standards and best practices.

Pembina’s SMP ensures security threats and associated risks are identified and managed with appropriate mitigation and response procedures to minimize the impact of security incidents adversely affecting Pembina’s stakeholders, information, logical/physical infrastructure while ensuring compliance with applicable Company policies, security regulations and standards.

The SMP is a risk-based management system approach to managing security risk consisting of five concurrent and continuous functions—Identify, Protect, Detect, Respond, and Recover.
Pembina's Damage Prevention and Public Awareness Programs are dedicated to worker safety, public safety, protection of the environment and the preservation of the integrity of the Company's infrastructure. These programs have been developed to meet or exceed the regulatory requirements for Damage Prevention and Awareness Programs in the areas Pembina operates.
 
Pembina’s Damage Prevention Program ensures the safety of those living and working near our assets through the development, implementation and management of robust control programs, effective surveillance and monitoring techniques, and the education of stakeholders and communities. The Damage Prevention Program mitigates the risk of external mechanical damage with safe ground disturbance education and supervision, pipeline crossing assessment, right-of-way patrol, land use and encroachment monitoring, and depth of cover management.
 
The Public Awareness Program defines and executes the ways in which we inform stakeholders about the presence of our assets in their communities, the steps required to prevent damage to the assets, and the role of those community stakeholders in recognizing, reporting, and responding to pipeline and facility emergencies.  

Learn more about our Damage Prevention Program.